Support
AdSparky support
Questions about setup, access or a result that looks wrong - write to us or report it straight from the chat.
We usually reply within one business day.
- Write from the e-mail address of your AdSparky account.
- Name the client and say what you asked the assistant and what happened.
- Never send passwords, tokens or API keys.
Report a problem from the chat
Ask the assistant to report a problem with AdSparky. It sends your description to the AdSparky team together with your agency's recent tool calls (no ad account data) and gives you a report number. For example:
Report a problem: the audit shows no Meta data although the account is connected
Report a problem in the dashboard
Use the “Report a problem” button in the dashboard. It attaches the page address, the time and your agency's recent assistant steps. You can tick that we may contact you by e-mail.
Before you write
- Check that Google or Meta is still connected in Settings → Connections: Google, Meta.
- Ask the assistant to check your connections - it tests which accounts actually respond.
- If the assistant says a change is blocked, check the client's limits and your role.
Data and privacy requests
To access, export or delete your data, e-mail us from your account address. We answer data requests within 30 days.
Documentation
Setup, connecting Claude and ChatGPT, safety and data in one place.